Frequently Asked Questions

For us, "natural" means our formulas are derived from at least 95% naturally-originated ingredients. We prioritize plant-based extracts, essential oils, and mineral pigments, and are always transparent about the minimal, safe synthetics we may use for product stability and efficacy.

Yes, 100%! NAITUYRAL is certified cruelty-free by Leaping Bunny (or a similar body, or state it as a company policy). All our products are also vegan, meaning they contain no animal-derived ingredients or by-products.

Our products are formulated without common irritants like parabens, sulfates (SLS/SLES), phthalates, and synthetic fragrances, making them suitable for many skin types, including sensitive skin. However, we always recommend performing a patch test 24 hours before full use. Check individual product descriptions for specific suitability notes.

No. We exclusively use 100% natural essential oils to scent our products. This provides a subtle, aromatic experience without the potential irritation of synthetic perfumes.

We formulate our products with non-comedogenic (non-pore-clogging) carrier oils and ingredients wherever possible. However, as everyone's skin is unique, we recommend checking the ingredient list if you have specific concerns.

Because we use high concentrations of natural ingredients without harsh preservatives, our products typically have a shelf life of 12 months after opening. You will find the Period After Opening (PAO) symbol (an open jar icon with a number) on every package.

This is a positive sign of our commitment to natural ingredients! As we source raw, natural materials, slight variations in color, scent, or texture can occur from batch to batch, much like with organic food. This does not affect the product's safety or performance.

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after payment is confirmed.

We offer several shipping options at checkout, including Standard (5-7 business days) and Expedited (2-3 business days). Shipping costs are calculated based on your location and order weight. We offer free standard shipping on all orders over [e.g., $50].

Currently, we only ship within [e.g., the United States and Canada]. We plan to expand internationally soon! Please check back or sign up for our newsletter for updates.

Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's journey.

First, please check around your property, with neighbors, and with your local post office. Carrier systems sometimes mark a package as "delivered" prematurely. If it's still missing after 48 hours, please contact us at support@naituyral.com with your order number, and we will assist you in filing a claim with the carrier.

Your satisfaction is our priority. If you are not happy with your purchase, we offer a 30-day money-back guarantee from the delivery date for unopened and gently used products (up to 30% of the product used). The original shipping cost is non-refundable.

Please contact our customer support team at support@naituyral.com with your order number and the reason for the return. We will guide you through the simple process and provide a Return Authorization Number and shipping label.

We apologize for the error! Please contact us within 7 days of delivery at support@naituyral.com with your order number and a photo of the damaged/incorrect product. We will ship a replacement to you immediately at no extra cost.

Visit our "Skin Quiz" (a highly recommended feature for e-commerce) on the website! Answer a few quick questions about your skin concerns, and we'll create a personalized routine for you. You can also browse our collections by skin type (Dry, Oily, Combination, Sensitive).

Absolutely. A basic routine is: AM: Cleanser → Toner → Serum → Moisturizer → Sunscreen. PM: Cleanser → Toner → Serum → Face Oil/Night Cream. We recommend waiting 30-60 seconds between layers, especially after serums, to allow for full absorption.

Welcome! A great starting point is our "Core Essentials Kit" which includes a gentle cleanser, a hydrating moisturizer, and a versatile facial oil. This provides a solid foundation for any skincare routine.

"Purging" is a temporary reaction where active ingredients (like our natural AHAs/BHAs) accelerate skin cell turnover, bringing underlying impurities to the surface. It typically appears as small whiteheads or blackheads in areas where you usually break out and should subside within 2-4 weeks. If you experience redness, itching, or cystic acne in new areas, it may be irritation—discontinue use and consult our support team.