Respecting Your Privacy
Last Updated: October 2025
1. Introduction & Who We Are
Welcome to Naituyral, your trusted source for natural skincare. We, Bhuum Fz. LLC (operating as "Naituyral," "we," "us," "our"), with our website naituyral.ae, are committed to protecting your personal data and your right to privacy in compliance with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data Protection (PDPL).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website naituyral.ae and our related mobile application (collectively, the "Site").
By using our Site, you agree to the terms of this policy. If you do not agree, please do not access the Site.
2. What Personal Information Do We Collect?
Personal Data You Provide:
This includes information you provide when you register, make a purchase, or contact us. We collect:
- Email address
- First and last name
- Phone number
- Shipping address (Address, City, Postal Code)
- Payment information (see below)
Payment Data:
All payments are processed by secure, third-party payment gateways. We do not store your full credit card details. Your payment data is stored by our payment processors, such as [e.g., Tap, Telr, PayPal, Apple Pay, Google Pay]. Please review their privacy policies.
Information Automatically Collected:
We automatically collect certain information when you visit, use, or navigate the Site. This information, which does not reveal your specific identity, includes your IP address, browser and device characteristics, operating system, and usage information. We collect this data for security, analytics, and to improve our service, primarily based on our legitimate interests.
3. How Do We Use Your Information?
We process your personal data for the following purposes, relying on the specific legal bases under the UAE PDPL as indicated:
To fulfill and manage your orders, payments, returns, and exchanges.
Legal Basis: Performance of a Contract.
To manage your account and provide customer support.
Legal Basis: Performance of a Contract.
To send you administrative information (order confirmations, policy updates).
Legal Basis: Performance of a Contract and Legal Obligation.
For Marketing: To send you marketing and promotional communications about Naituyral products, offers, and skincare tips.
Legal Basis: Your Explicit Consent. You can opt-out at any time.
For security and fraud prevention.
Legal Basis: Our legitimate interests in protecting our business and users, and to comply with legal obligations.
To improve our Site, products, and your overall experience.
Legal Basis: Our legitimate interests.
4. Sharing Your Information
We only share your data with trusted third parties under strict conditions:
Service Providers: We share data with vendors who perform services on our behalf, such as payment processing, order fulfillment and shipping (e.g., Aramex), and website analytics.
Legal Obligations: We may disclose information if required by UAE law, such as to comply with a subpoena or similar legal process.
Business Transfers: In the event of a merger or sale of the company, your data may be transferred.
5. International Data Transfers
We store your personal data on secure servers located within the GCC region. Any transfer of personal data outside the GCC will only occur in compliance with the UAE PDPL and will be subject to ensuring adequate levels of data protection as determined by the UAE Data Office.
6. Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we will retain purchase data for a period of 5 years to comply with UAE commercial and tax laws. Data retained for marketing purposes will be kept until you withdraw your consent.
7. Your Data Protection Rights (UAE PDPL)
In accordance with the UAE PDPL, you have the right to:
Access & Portability: Request a copy of the personal data we hold about you.
Correction: Request that we correct or update any inaccurate or incomplete data.
Deletion: Request that we delete your personal data.
Withdraw Consent: Where we rely on your consent for processing (e.g., marketing), you can withdraw it at any time by clicking "unsubscribe" in our emails.
Object to Processing: You may object to our processing of your personal data.
To exercise any of these rights, please contact us at dpo@naituyral.com. We may need to verify your identity before processing your request.
8. How Do We Keep Your Information Safe?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
9. Do We Collect Information from Minors?
We do not knowingly solicit data from or market to individuals under the age of 18. By using the Site, you represent that you are at least 18 years old. If we learn that we have collected data from a minor, we will delete that data promptly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact our designated point of contact for data protection at:
Email: dpo@naituyral.com